سياسة الخصوصيةPrivacy Policy

Last updated: 18 June 2026

Towlan Chalets ("we", "us", "our") respects the privacy of our guests and visitors to our website and social media pages (including Facebook and Instagram). This policy explains what information we collect, and how we use and protect it.

1. Information We Collect

• Contact information you provide voluntarily, such as name, mobile number, and email when booking or making an inquiry.
• Booking details such as requested dates, number of guests, and any special requests.
• Messages you send us via WhatsApp, phone, or our social media pages.
• Limited technical data when you visit the site, such as browser type and pages viewed (for performance improvement only).

2. How We Use Your Information

• To confirm bookings, respond to inquiries, and communicate with you about your stay.
• To improve our services, guest experience, and the quality of our facilities.
• To send updates or offers related to your stay, where you have consented.
• To comply with regulatory and legal requirements in Saudi Arabia.

3. Advertising & Social Media

We may use Meta tools (Facebook and Instagram) to communicate with customers and display our advertisements. When you interact with our ads or pages, your data may be processed in accordance with Meta's own privacy policies. We do not sell your personal data to any third party.

4. Information Sharing

We share your personal information only in limited cases: trusted service providers who help us operate our business, or when required by official authorities under applicable law. All such parties are obligated to keep your data confidential.

5. Data Protection

We take reasonable measures to protect your information from unauthorized access or use. However, no method of transmission over the internet can be guaranteed to be 100% secure.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy or as required by law.

7. Your Rights

You have the right to request access to, correction, or deletion of your data, or to withdraw your consent to communications at any time, by contacting us using the details below.

8. Children's Privacy

Our services are intended for families, and we do not knowingly collect personal data from children without parental consent.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

For any privacy-related inquiries, you can reach us via:
Phone / WhatsApp: +966 59 242 4060
Location: Riyadh, Saudi Arabia